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Meet the CEO: Olga Bell

Nov 26, 2020
“It's important to stay focused and happy. 
All business owners are used to worrying about their business - whether we’re in lockdown or not!” 

In this blog, meet the CEO of MMCS Commercial Cleaning, Olga Bell, to find out more about how the company has developed over the years and how COVID has influenced its operations recently.

How has your business grown and developed over the last 18 years?

The business first started as an idea to help bring in some money while I was looking after two young children. It has now grown to a company to provide a stable income to over 30 employees and a reliable service to many companies around Newcastle and Northumberland.

When I first started MMCS (known as Maid Marian’s Cleaning Service at the time) I had no idea about how to run a business. My initial role was to build a bridge between clients who wanted their properties cleaned, and cleaners who were looking for work. By connecting them together, I learned a lot about understanding the needs of both sides.

Today, I am fortunate to have a dedicated team who help me manage the day-to-day activities of the business. This allows me to more time to focus on the long-term strategic growth of the company. 

What have been the major challenges that you faced over 18 years?

The main internal challenge that I have faced throughout the history of the company is the struggle to delegate tasks and responsibilities to others. 

Like many other business owners, I have often felt that everything had to be done by myself, but often this leads to more harm than good. 

Over the years, the main external changes that we have faced as a company is at times underestimating the amount of work in a property which made reaching tight deadlines difficult (although, we always managed it!). I feel that we have now improved the way in which we assess new jobs and this helps to remove the pressure from my team.

How would you describe the culture at MMCS Commercial Cleaning?

I feel that the culture at MMCS can be described in two words: friendly and hard-working. My team are not afraid of challenging themselves and work well together to complete the task in hand. We would not be able to provide such a great service without the hard work and dedication of my team.

What are your company goals for the next 2 years?

We’re hoping to take on more cleaning projects with construction companies around the region and provide them with contractual cleans. This will require us to provide more extensive training for existing and new staff, which will bring around further professional expertise for the company,.

We are also about to open up our second production unit which will double the capacity for our linen hire services for holiday lets and B&B’s. This is an exciting move for the company but we will have to keep working hard to increase our turnover and provide enough work for the two offices to manage. I’m looking forward to meeting more customers and building strong work relationships with them.

Any personal goals for the next 2 years?

My personal goals are currently to spend more time with my family and work on incorporating a more active and healthier lifestyle into my daily routine.

Moving into our second office gives me a great opportunity to focus on how I can better organise my working space - I’m even looking into trialling a standing desk!

How has COVID-19 impacted your business?

COVID has made me realise the importance of having a flexible business model. During this difficult time, the company has survived by being able to adapt to situations quickly by finding a solution to a problem and implementing it without any barriers.

This has allowed the company to change its services and offerings relatively quickly and adapt to the needs of the market.

Prior to COVID, we were primarily doing regular cleans for offices and commercial properties. Now, we also provide regular disinfection services as either a one-off service or as part of a regular cleaning package and will continue to provide this disinfectant service for as long as our clients require it.

I feel that at the start of the first lockdown, everyone was a little worried as nobody knew what to expect and what would happen to the business. It wasn’t as if we could approach a professional who could guide us on how to survive a national lockdown!

At least with this second lockdown, we have had some better insight and understanding abouthow things will operate which has made it a lot less daunting.

I feel that anyone who owns a business will naturally experience thousands of worries about their company every day. That's why it's so important to stay focused and happy. All business owners are used to worrying about their business - whether we’re lockdown or not! 




26 Feb, 2024
The coastal region of Northumberland attracts thousands of locals and tourists every year. With miles of coastline and countryside to explore, we've put together some of our favourite Northumberland local food delicacies and where to find them below. MMCS Commercial Cleaning is a cleaning company in the north east. Using environmentally-friendly products, our regular holiday let changeover service in Northumberland involves a thorough clean after the departure of a guest as well as the top up of toiletries. We also provide fresh linen and towelling in our bedmaking service to create a clean, safe and welcoming environment for your next guest. Our carpet cleaning services removes up to 80 per cent of stains and makes your carpets look , feel and smell new again. With a quick drying time, get a hassle-free quote today. Where is Northumberland? Northumberland is a county in North East England that borders Scotland. It is bordered by land on three sides, with the fourth side bordering the North Sea with over 100 kilometres of coastline. Fun fact: Early Grey tea originated in Northumberland Northumberland food: local delicacies and where to find them Berwick cockles Despite its name, a Berwick cockle is a white sweet with red stripes. The original sweets were made in Berwick-upon-Tweed from 1801 to 2010 by the Cowe family. The sweets were originally hard mints then became 'crumbly' mints in recent years. They are still manufactured and can be bought online. Lindisfarne Oysters Lindisfarne Oysters are a famous Northumberland food that can be enjoyed all year round. The oysters start in a hatchery then are transferred to the beds in Lindisfarne National Nature Reserve until they grow to the size of a thumbnail. They can take up to four years to reach this size and are grown in fine mesh bags just off Holy Island. Lindisfarne is also well known for its mead, a locally made drink of honey wine blended with local water, grape juice, herbs and spirits. Said to have links to the mead once made by monks who lived on the island, the wine can be tasted and purchased on the island today. Smoked kippers Smoked kippers are a famous Northumberland food that are still produced traditionally. Alleged to be popular with the Royal Family, L Robson & Sons prepare the dish using recipes that are over a century old while Swallowfish, located in Seahouses, still use the original smokehouses that have smoked herrings since 1843 using traditional oak sawdust without additives or preservatives. Ham and pease pudding stottie A stottie is a flat, round bread loaf that comes from the Geordie word "stot," meaning to bounce, reflecting the bread's texture. Known as the marmite of the north, pease pudding is a savoury spread made of split yellow peas, with water, salt and spices, and often cooked with a bacon or ham joint. Made with locally sourced ingredients, the Big River Bakery in Shieldfield has been voted as having the best ham and pease pudding stottie in the north. While this article focused on Northumberland local food delicacies and where to find them, y ou can find a range of Northumberland trip ideas on our blog.
25 Feb, 2024
Northumberland Dark Sky Park has the largest expanse of protected dark skies in the UK. Covering an area of over 500 square miles, 96 per cent of the park has low levels of light pollution and has been awarded Gold Tier status for being the best place to stargaze in the UK. Whether you're a local or passing through the county, experience the star studded skies Northumberland has to offer. Discover our Northumberland Dark Sky Park and top stargazing tips with our guide. MMCS Commercial Cleaning is a cleaning company in the north east. Using environmentally-friendly products, our regular holiday let changeover service in Northumberland involves a thorough clean after the departure of a guest as well as the top up of toiletries. We also provide fresh linen and towelling in our bedmaking service to create a clean, safe and welcoming environment for your next guest. Get in touch to book your service today . Our carpet cleaning service removes up to 80 per cent of stains and makes your carpets look new again. With a low drying time, get in touch for a quote today. Northumberland Dark Sky Park Kielder Observatory Found in the centre of Northumberland International Dark Sky Park, Kielder Observatory is open all year round. The venue hosts events all year round for regular stargazers and those who doing it for the first time. In the winter visitors can view galaxies during the dark skies in winter, while summer is the perfect opportunity to spot clusters, shooting stars and the sun's surface. Stonehaugh Astronomy Stonehaugh Astronomy is based in Kielder and hosts events to enjoy the largest protected dark sky in Europe. Led by local astronomer Liam Reed, regular events are held in his observatory and at the nearby Stonehaugh Dark Sky Pavilion. Twice Brewed Inn Located within the Northumberland Dark Sky Park, the Twice Brewed Inn is based next to Hadrian’s Wall and is a popular bed and breakfast destination for astronomers. Guests can enjoy a presentation before heading out for a laser guided tour of the constellations and use large telescopes to spot planets, galaxies and star clusters. The venue benefits from minimal light pollution and allows for thousands of stars to be spotted clearly compared to neighbouring towns and cities. The venue also has an interactive 360 immersive dome that brings the universe to life and showcases 3 shows for children of all ages to enjoy. Stargazing tips Wear plenty of layers to keep warm Give your eyes time to adapt to the darkness by avoiding looking at your phone for at least half an hour Keep an eye out for bright ‘stars’ that don’t twinkle as it’s most likely a planet Check the moon phase before you stargaze as if the moon is full and bright, its brightness will reduce the number of many meteors you can see While this article focused on stargazing in Northumberland you can find more Northumberland trip ideas on our blog.
17 Feb, 2024
The coastal region of Northumberland attracts thousands of locals and tourists every year. With miles of coastline and countryside to explore, we've put together some recommended valleys in Northumberland to visit any time of the year. MMCS Commercial Cleaning is a cleaning company in the north east. Using environmentally-friendly products, our regular holiday let changeover service in Northumberland involves a thorough clean after the departure of a guest as well as the top up of toiletries. We also provide fresh linen and towelling in our bedmaking service to create a clean, safe and welcoming environment for your next guest. Our carpet cleaning services removes up to 80 per cent of stains and makes your carpets look , feel and smell new again. With a quick drying time, get a hassle-free quote today. Where is Northumberland? Northumberland is a county in North East England. Bordering Scotland, the county is surrounded by land on three sides, with the fourth side bordering the North Sea with over 100 kilometres of coastline. Fun fact: With 70 castles, Northumberland is the most castled region in England Valleys in Northumberland Ingram valley Nestled within Breamish Valley, Ingram valley is the perfect beauty spot to enjoy the Northumberland countryside with views of the Cheviot Hills, formed over 480 million years ago, in the distance, The river walk is perfect for picnics and the local village of Ingram can be visited at the end of your adventure. The valley is also home to the multi award winning National Park Experience ‘The Ingram Valley Farm Safari’ , making it the perfect day out whatever the weather. Parking is available right by the river at Ingram Bridge car park NE66 4LT. Breamish valley The rolling hills of Breamish Valley make it the perfect scenic setting or a picnic after a long walk. Dotted with prehistoric hillforts, the invigorating hill walk has high, exposed hill tops that a perfect to explore on warmer days. Adventorous walkers can also access the nearby Linhope Spout waterfall, which is just a short walk beyond Hartside. Parking is available at Ingram Bridge car park NE66 4LT. with footpath access to Ingram Church, Café and Exhibition. Allen valleys Known for their biodiversity, The Allen Valleys have large areas of important habitats like upland hay meadows. Perfect for hikers, climbers and walkers, the valleys are filled with grassy hills to explore and rocky ridges to climb while enjoying gorgeous countryside views. Parking is available at the National Trust car park at Allen Banks and Staward Gorge NE47 7BP. While this article focused on valleys in Northumberland, y ou can find more Northumberland trip ideas on our blog.
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